Privacy Policy
Privacy Policy
Effective date: October 31, 2025
Table of Contents
3. How we use and share your personal data
5. Data transfers, storage, and processing globally
8. Security of your personal data
11. Changes to this privacy policy
Introduction
At Euler ehf. (“Euler”, ”we”, ”our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your (“you”) personal data when you interact with our software, services, website, and other methods of communication.
While our headquarters and operations are within the European Economic Area (EEA), and we comply with the General Data Protection Regulation (EU) 2016/679 (GDPR), this Privacy Policy is designed to align with other applicable privacy principles in other regions where we operate.
We respect your concerns about how your Personal Data and company information are used and collected. This Privacy Policy describes how we collect, use, and share personal data, along with details on how you can contact us with privacy-related inquiries. Additionally, the Policy outlines your rights as a data subject, including the right to object to certain uses of your personal data, and the choices available to you regarding how we process your information.
Data we collect
The personal data we collect is essential for various business purposes, including ensuring security, improving our products and services, processing transactions, and fulfilling legal obligations. For example, when you request a demo of our solutions, subscribe to our communications, or register for our events. Below, we explain the types of personal data we collect, why we collect them, and how they are used.
We may collect and process the following categories of personal data:
Personal information: Name, job title, company name, postal address, email address, phone number.
Account information: Username, password, and other security details related to your account, if applicable.
Transaction data: Credit or debit card information, transaction details, purchase history, payment methods, and fraud prevention data.
Usage and technical data: Browsing behaviour, logs, cookies, IP addresses, device identifiers, browser type, operating system, device versions, software application versions, and geolocation data.
Marketing and communication preferences:Preferences for receiving communications from us and third parties, including marketing consent.
Purchasing information: Products or services purchased or considered, and customer service interactions.
Social media interactions: We may collect and store information from your interactions with our social media accounts. This data may be processed and stored in Pipedrive, our marketing and customer relationship management (CRM) platform, to help us manage communications and improve our services. For more information on how Pipedrive handles data, please see the Pipedrive Privacy Policy.
Testimonials: When you authorize us to post testimonials about our Service on websites, we may include your name and other Personal Data in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at [email protected].
Interactions with Euler: We may record, analyse and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, to improve our interactions with you and other customers.
Information from third parties: Data received from partners or third-party providers regarding services or products you've interacted with.
Other information provided by you: Any other information you submit directly through forms, communications, or website interactions. This includes data you submit via forms on our website (e.g., euler3d.com), communications, surveys, or feedback forms, as well as any other voluntary submissions of information.
Information which we collect from other sources
We may receive personal information about you from our partners and service providers who may provide your data through our lead generation and deal registration process.
We may also collect information about you through our co-marketing partnerships, for example when you sign up to a webinar or download a white paper published by our co-marketing partners.
We may combine the personal information we collect from you with personal information we receive from other sources, such as third-party providers of business information and publicly available sources (like social media platforms). This may include physical mail addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles. This helps us to update and improve our records, identify new customers, create more personalized advertising, suggest products and services that may interest you, deliver personalized communications and promote events. The collection of your personal data by these other third-party providers is governed by the provider's privacy policy.
How we use and share your personal data
We use and share your personal data responsibly and in accordance with applicable data protection laws, including the general data protection regulation (GDPR). We rely on several legal bases to process your personal data, such as consent, contractual necessity, legal obligations, and legitimate interests. Below, we outline how we use your data and the circumstances under which we may share it.
How we use your data
We use your personal data for the following purposes:
Provision of services: to deliver our software, products, and services to you, including customer support and personalized settings such as language preferences.
Account management: to manage your account, including creating and maintaining your login credentials, processing password reset requests, and verifying your identity.
Billing and payment processing: to process payments, issue invoices, and manage billing-related activities for services you purchase from us.
Fraud detection and security: to detect, investigate, and prevent fraud, unauthorized activities, or illegal activities, and to maintain the security of our systems and services.
Compliance with legal obligations: to comply with laws, regulations, and legal processes such as court orders, tax obligations, and regulatory requirements.
Improvement and development: to improve our products, services, and website functionality through research and data analytics. This also includes enhancing security, detecting issues, and improving user experiences.
Marketing and communications: we may send you promotional materials and marketing communications related to our products and services. You may opt-out of marketing communications at any time.
We use cookies, server logs and similar tools to collect personal data, please see clause 9, for further information.
How we share your data
We may share your personal data with third parties in specific situations:
Service providers: we share your personal data with trusted partners and third-party service providers who perform services on our behalf, such as cloud hosting, payment processing, venue hosts. These service providers only access your data as needed to perform their functions and are bound by confidentiality agreements and data protection laws. We share certain categories of personal data, including information from social media interactions, with trusted service providers such as Pipedrive, who process this data on our behalf in accordance with applicable privacy laws and our contractual agreements.
Business transfers: if we are involved in a merger, acquisition, or sale of assets, your personal data may be shared as part of that transaction. In such cases, you will be notified of any changes in ownership or use of your personal data.
Legal compliance: where required by law, regulation, or in response to a valid legal request, we may disclose your personal data to governmental authorities, courts, or law enforcement agencies.
Marketing partners: with your consent, we may share your personal data with marketing partners for promotional purposes, including interest-based advertising. You have the right to opt-out of such data sharing at any time.
Fraud prevention: we may share your personal data with third-party fraud prevention agencies to help protect against, detect, and investigate fraudulent activity or other security-related risks.
Data protection measures
We ensure that any sharing of your personal data is done in accordance with GDPR and other applicable laws. This includes entering into data processing agreements with third-party service providers and ensuring that they implement adequate technical and organizational measures to safeguard your data.
Legal bases for processing
Under the general data protection regulation (GDPR), we rely on a variety of legal grounds to process your personal data. The legal basis we use depends on the specific purpose for which your data is being processed. Below are the main legal bases we rely on:
Contractual necessity: we process your personal data to fulfil our contractual obligations or to take steps at your request before entering into a contract. This includes activities such as providing our software, other products (if applicable) and services, processing transactions, and managing your account.
Legitimate interests: we may process your data based on our legitimate interests, provided that those interests are not overridden by your rights and freedoms. Our legitimate interests include improving our products and services, managing and developing customer relationships, conducting business operations, fraud detection, and maintaining the security of our systems.
Consent: in situations where we rely on your consent, we will ensure that you have given explicit permission for us to process your personal data. This primarily applies to sending you marketing communications and processing sensitive data (where applicable). You can withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.
Legal obligation: we may need to process your personal data to comply with legal and regulatory obligations (if applicable), such as tax laws, court orders, or other statutory requirements. This includes providing information to law enforcement agencies or other governmental bodies when legally required.
Each of these legal bases ensures that our processing activities are lawful, transparent, and aligned with both GDPR and other applicable data protection laws. Where required, we will provide additional information to ensure you understand the legal basis on which your data is being processed for specific purposes.
Data transfers, storage, and processing globally
As part of our operations, your personal data may be transferred to, stored, or processed in countries outside of the EU and the European Economic Area (EEA). These transfers may occur within Euler or to trusted third-party vendors and service providers, in order to deliver our software, services, and products as described in this privacy policy.
When your personal data is transferred outside the EU/EEA to countries that may not offer the same level of data protection as within the EU/EEA, we ensure that adequate safeguards are in place to protect your information in compliance with the general data protection regulation (GDPR). These safeguards may include:
Standard contractual clauses (SCCS): these are legal agreements approved by the European commission, ensuring that your data is protected when transferred outside the EU/EEA.
Adequacy decisions: in certain cases, your personal data may be transferred to countries that the European commission has determined offer an adequate level of data protection. These countries have been formally recognized through an "adequacy decision," meaning that their legal frameworks provide protection comparable to GDPR standards. In such cases, no additional safeguards are required for transferring your data.
Other lawful mechanisms: in certain cases, we may rely on additional mechanisms, such as obtaining your explicit consent for cross-border transfers or transferring data under specific legal exemptions.
We take reasonable steps to ensure that all third parties and service providers with whom we share your personal data uphold strong privacy and security standards, irrespective of where they are located. This includes entering into data processing agreements with third-party vendors that comply with GDPR requirements.
Your privacy and the protection of your personal data remain a priority, and we will inform you whenever significant changes to our international data transfer practices occur.
Data retention
We will retain your personal data for as long as necessary to provide our services to you, fulfil legal and contractual obligations, or protect ourselves from potential disputes. This retention will be carried out in accordance with our data retention policy, which complies with applicable laws on record-keeping, bookkeeping, and the need for proof of business relationships in case of legal disputes.
Even after we cease providing services to you, we may continue to retain your personal data to:
Comply with our legal and regulatory obligations;
Support fraud monitoring, detection, and prevention activities; and
Meet our tax, accounting, and reporting obligations, including retention required by contractual agreements with our partners.
When retaining your personal data, we will adhere to applicable laws, such as limitation periods for legal claims and statutory record retention requirements. Once your personal data is no longer required for these purposes, it will be securely deleted or anonymized in accordance with GDPR.
Your privacy rights
As a data subject within the EU and the European Economic Area (EEA), you have specific rights regarding your personal data, as outlined below. Depending on your location and applicable laws, you may have additional rights concerning our collection, use, and disclosure of your personal data.
Right to be informed: you have the right to know how your personal data is collected, used or shared.
Right of access: you have the right to request confirmation of whether we are processing your personal data and, if so, to request access to that data.
Right to rectification: you have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
Right to erasure: you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected or under other legal conditions.
Right to restriction of processing: you can request that we restrict the processing of your personal data under certain circumstances, such as when you contest its accuracy or object to our processing.
Right to data portability: you can request to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller when technically feasible.
Right to object: you have the right to object to the processing of your personal data for specific purposes, including direct marketing.
Right to withdraw consent: where we process your personal data based on your consent, you can withdraw that consent at any time.
Right not to be discriminated against: you have the right not to be discriminated against for exercising any of your rights outlined above.
To exercise these rights or for any inquiries related to your personal data, please contact us at [email protected].
We do not sell or share your personal information with third parties for monetary or other valuable consideration.
If you have concerns about our processing of your personal data, you may report these to the Icelandic data protection authority at www.personuvernd.is.
Security of your personal data
At Euler, we prioritize the security of your personal data and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security protocols include:
Encryption and secure servers: we utilize the latest encryption technologies and secure server environments to safeguard your data.
Regular security assessments: we conduct regular assessments to identify and mitigate potential security risks associated with our data processing activities.
While we implement robust security measures to protect your information, please be aware that no method of data transmission or storage is completely secure. Despite our best efforts, there is always some level of risks associated with data transmission information over the internet. By using our website, applications, or services, you acknowledge these inherent risks. Any transfer is at your own risk. Euler cannot accept responsibility for unauthorized access, loss, or misuse of data that may occur despite our security efforts.
To enhance your security, we encourage you to adopt best practices when using our services. This includes creating strong passwords, safeguarding your credentials against unauthorized use, and avoiding the use of identical login information across multiple services. If you suspect that your interaction with us is no longer secure, or if you believe that your personal data has been compromised, please contact us immediately at [email protected].
If a breach occurs that is likely to result in a high risk to your rights and freedoms, we will notify the relevant supervisory authority, after becoming aware of the breach. We will also provide information about the nature of the breach, its potential consequences, and the measures taken or proposed to address it.
Cookies
We use cookies and similar technologies on our website to enhance your user experience and analyse website traffic. Cookies are small data files stored on your device by a website that help us understand how our site is being used, allowing us to improve the functionality and performance of our services.
Cookies are small text files that are placed on your device when you visit our website. They enable us to remember your preferences and understand how users interact with our site. When you visit our website, you will be presented with a cookie banner where you can manage your cookie preferences. You can change your preferences at any time by clicking the ‘cookie settings’ link available on our site. While your browser settings allow you to block or delete cookies, we recommend using our cookie management tools for more granular control in line with legal requirement.
Types of cookies we use
Essential cookies: these cookies are necessary for the website to function properly. They allow you to navigate our site and use its features, such as accessing secure areas. Without these cookies, certain services cannot be provided.
Performance cookies: these cookies help us measure how our website is used by collecting information about visits, page views, and traffic sources. This information allows us to analyse and improve the performance of our website.
Functional cookies: these cookies enable our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
Marketing cookies: these cookies may be set by us or by third-party providers whose services we have added to our pages. They may be used to build a profile of your interests and show you relevant advertisements on other sites.
Most web browsers allow you to refuse cookies or delete cookies that have already been set. For more information on how to do this, please refer to your browser's help section. Please note that if you choose to disable cookies, your experience on our website may be limited.
Web beacons
In addition to cookies, we may use digital images known as "web beacons" on our website or in our emails. Web beacons help us track the effectiveness of our marketing campaigns by monitoring how many users have opened an email or visited a specific page on our website. They allow us to manage cookies, count visits, and determine which marketing efforts are successful.
Children's privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect, use, or disclose personal data from anyone under this age. If we determine upon collection that a user is under 18, we will not process their personal data without obtaining verifiable parental or guardian consent.
If we become aware that we have inadvertently collected personal data from a child under the age of 18, we will take reasonable steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately through the contact details provided in this policy, and we will promptly take appropriate action.
We encourage parents and guardians to educate their children on safe internet practices and to monitor their online activity to ensure their personal information is not shared without consent.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our services, privacy practices, legal obligations, or technical advancements. Any updates will be posted on this page, and the "last revised" date will be updated to indicate when the changes were made.
In case of significant changes, we will take appropriate measures to notify you, in line with the nature of the updates. Your continued use of our website or services after such changes will constitute your acceptance of the revised privacy policy. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal data.
Contact information
We welcome questions and comments about this privacy policy.
Please send queries to [email protected] or to:
Euler ehf.
Baejarhraun 8
220 Hafnarfjordur
Iceland